Introduction:
Developing customer empathy is a crucial skill for anyone working in customer service. It allows you to understand people better, deal with conflict, and notice body-language cues.

Course Objectives:
In this course, you will learn the difference between empathy and sympathy, recognise different types of empathy, explain the benefits of using empathy in customer service, and apply techniques to increase empathy with customers.

Why take this course:
If you work in customer service, this course is for you. Empathy is a vital skill that can help you represent your company in the best way possible. Empathetic interactions can bring repeat customers and improve the reputation of your company.

Conclusion:
By the end of this course, you will have a better understanding of empathy skills and how to apply them in your customer service interactions. This will not only benefit your customers but also your company's success. So, enroll now and start developing your customer empathy skills.