Communication Skills

Clear Communication (iAM134)


Description
Introduction:
Clear communication is essential in customer service. Miscommunications can lead to frustration and wasted time for both the customer and the service provider. In this course, we will explore the benefits of clear communication and provide tips on how to achieve it.

Course Objectives:
- Recognize the benefits of clear communication in customer service
- Warm up vocally to achieve vocal clarity
- Demonstrate ways to communicate clearly with customers

Why take this course:
This course is designed for anyone who interacts with customers, whether in person, over the phone, or online. By improving your communication skills, you can provide better service and enhance the customer experience. This can lead to increased customer satisfaction and loyalty.

Conclusion:
Clear communication is a crucial aspect of customer service. By taking this course, you can learn how to communicate effectively with customers and avoid miscommunications. This can lead to a more positive customer experience and ultimately benefit your business.

Course Summary Descr...: Learn to communicate clearly with custom... Language: English Fee: Free Content type: SCORM package Course level: Beginner Content Source: I am Learning Course Length: 10 minutes

Content
  • Clear Communication CC.zip
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever