Introduction:
In business, it's inevitable to encounter difficult conversations with customers. However, knowing how to handle these situations is crucial in providing exceptional customer service.

Course Objectives:
This course aims to equip individuals in customer-facing roles with concrete strategies for handling tough conversations. Participants will learn how to de-escalate heated conversations, actively listen and show empathy to customers, and maintain professional boundaries during difficult conversations.

Why take this course:
If you're in a customer-facing role, this course is essential in developing skills to ensure you're giving the customer (and yourself) the most positive experience possible. By learning how to handle tough conversations, you'll be able to provide exceptional customer service and maintain a positive reputation for your business.

Conclusion:
Handling difficult conversations with customers is an essential part of providing exceptional customer service. This course will equip individuals in customer-facing roles with the necessary skills to de-escalate heated conversations, actively listen and show empathy to customers, and maintain professional boundaries during difficult conversations. By taking this course, you'll be able to provide the most positive experience possible for your customers and maintain a positive reputation for your business.