Being a leader of a team can be a very stressful job. You’re constantly juggling multiple tasks and being the one who steers the ship. You’ve got a lot on your plate. The last thing you need is to have a difficult conversation with a member of your team who may not be pulling their weight, or whose behaviour is questionable. But, unfortunately, it will be something you need to face occasionally.

Conversations like these can be tricky, as they’ll often be awkward and perhaps emotional. The conversation could even become heated. How you deal with this conversation is important, so you must take the correct steps and be careful in your approach. This course will give you the best ways to deal with these uncomfortable chats.