I don’t know. Three simple little words that sometimes feel very difficult to say, especially when you’re dealing with a customer. You don’t need to know everything: you just need to know how to manage not knowing with professionalism and skill. This course will give you everything you need, so you can admit when you don’t have an answer and boost your customer service skills in the process.

Who should take this course?
Recognising and admitting when you don’t have an answer is a valuable skill, meaning this course will be useful to everyone, but especially those in customer service. You’ll learn strategies to solve customer problems honestly, efficiently, and with confidence, no matter what the question.

By the end of this course you'll be able to
- Communicate honestly and confidently with customers
- Maintain your professional credibility while acknowledging you don’t have an answer
- Use available resources to solve a customer’s problem