Remaining calm and professional can be difficult when you need to have a tough conversation at work. But challenging discussions aren’t something you should avoid. These interactions can lead to innovation and growth. They’re also an important part of communicating professional boundaries in the workplace. How can you make sure you approach those tricky exchanges in a way that’ll help you reach a positive outcome? 

Preparing effectively for tough conversations will allow you to maintain clarity about what needs to be addressed. This’ll help you stay focused and professional throughout the discussion. And learning about the skills needed to keep the exchange calm and respectful will help you maintain your professional relationships.  

By the end of this course, you’ll be able to: 

• Identify key actions to effectively prepare for challenging workplace conversations 
• Explain how active listening and respectful communication can help you handle tough conversations 
• Describe techniques for staying composed and professional during tough conversations 

Why take this course? 

Everyone has to face challenging conversations in the workplace sometimes. From providing feedback to setting boundaries, this course will help you proceed with confidence. It’ll show you how to prepare for tough interactions and keep the exchange respectful. You’ll also learn some techniques to help you stay calm and professional while having challenging conversations at work.

20 mins | SCORM | Infographic